Covid-19 updates HamoPride customers

Summary

We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how it might impact your orders with HamoPride, so follow this page for latest updates. 

Along with the safety of our employees, our priority is to continue supporting online merchants. We think that it's especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

Fulfillment estimate

US (incl. backup) MX EU (incl. backup)
DTG 15-20 business days - 7-10 business days
Cut & sew - 15-20 business days 12-16 business days
Neck gaiters 10-13 business days 10-13 business days 10-13 business days
Embroidery 10-13 business days - 10-13 business days
Accessories 3-6 business days - 4-7 business days
Home & living 3-6 business days - 2-4 business days
Mugs 10-13 business days - 2-4 business days
Warehousing & Fulfillment 1-2 business days - 1 business day

 

As of now, our fulfillment facilities around the country remain operative as follows:

NC: operating with some basic capacity

LA: operating with some basic capacity

MX: operating as normal (as backup)

The status regarding order fulfillment and stock:

  • Since we’re working at a reduced capacity, order fulfillment will take longer than our previous maximum of 7 business days.
  • We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently.

This is a challenging time for the entire print-on-demand industry. To both experienced HamoPride users and newcomers: thank you for being with us while we weather this storm.

April 1, 2020

We're disabling shipping to the following countries because they no longer accept incoming mail: Cayman Islands, Chad, Colombia, Cyprus, Djibouti, Ecuador, French Polynesia, Honduras, India, Kuwait, Lebanon, Madagascar, Maldives, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Panama, Peru, Philippines, South Africa, Sri Lanka, Suriname, Tunisia, Turkey, Zimbabwe.

March 26, 2020

Since we're working at a reduced capacity, US orders will see fulfillment delays. Our carriers can't guarantee Express and Overnight delivery at the moment, so we'll be temporarily disabling these shipping methods.

Warehousing operations are continuing at both facilities in NC and EU. But it's going to take us longer to fulfill orders with warehousing items and to stock extra inventory you send us. We're also temporarily disabling same-day fulfillment in both of our warehousing facilities.

March 24, 2020

On March 20, 2020, Los Angeles County announced the “Safer at Home” emergency order requiring all non-essential businesses to suspend operations until April 19. Businesses in LA have 24 hours to wind down their operations. The mayor has the right to extend or shorten the order.

This means HamoPride's fulfillment center in our LA facility will temporarily suspend production after March 20, 2020, for the duration of the order.

The situation is still unfolding, so all information is subject to change. For now, this is what you need to know:

  1. Fulfillment teams are working scheduled shifts on March 20 to fulfill as many orders as they can. 
  2. All future and remaining orders will be routed to one of our other facilities when possible.DTG, embroidery, and phone caseswill be routed to North Carolina.Cut & sew and sublimation products will be routed to Mexico and Latvia (for international orders).

We will not be able to route the following products to other branches. We have temporarily disabled them and recommend removing them from your stores:

  • Los Angeles Apparel 2332 Women's Cropped T-Shirt 
  • Sublimated Towel
  • Throw Blanket
  • All-Over Print:
    Sports bra, Drawstring bag, Fanny pack, Tote bag, Beach bag and Flip flops

We may see more out of stock scenarios as our suppliers in California will also be affected. 

Thank you for your patience. This is a difficult time for everyone and we hope this step will help end the spread of Covid-19 sooner rather than later. We'll continue posting regular updates as they come, and we remind everyone to stay safe.

 

Never Missed Another Great Deal - Join Our Newsletter

Our Legging Process

How we produce your items