Covid-19 updates HamoPride customers

Summary

Our incoming order volume is still growing, and we're still seeing long fulfillment and shipping delays not just us but industry-wide. Even with all the steps we're taking, it'll take time and patience to bring our fulfillment times back to normal.

Our EU and MX branches are operating as normal while following each country's public health guidelines. Our branches in NC and LA are also operational and we're working on safely increasing our output. 

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 9 backup facilities in the US, Europe, and Australia, and we're looking for more options.

Our average email response time is currently 2–3 days, and we're not available on the phone. We try to keep chat available during US business hours on Mon–Fri, but periodically turn it off to catch up with queues.

Latest update: June 8, 2020

Please stay up to date with the latest fulfillment estimates published below. You'll see that our most popular categories are still taking the longest.

Fulfillment estimate

US (INCL. BACKUP) MX EU (INCL. BACKUP)
DTG
23-28 business days
-
5-8 business days
All-over print
22-27 business days
22-27 business days
20-25 business days
Neck gaiters
5-8 business days
5-8 business days
4-8 business days
Embroidery
16-20 business days
-
7-10 business days
Flip flops
-
-
2-4 business days
Laptop sleeves
-
-
2-4 business days
Socks
4-7 business days
-
2-4 business days
Phone cases
2-4 business days
-
2-4 business days
Jewelry
1-3 business days
-
1-2 business days
Face masks
2-4 business days
-
1-3 business days
Posters
8-12 business days
-
1-2 business days
Framed posters
3-7 business days
-
1-3 business days
Canvas
5-8 business days
-
1-2 business days
Stickers
13-18 business days
-
2-4 business days
Mugs
10-13 business days
-
1-3 business days
Warehousing & fulfillment
1-2 business days
-
1 business day

On June 4, we disabled the entire all-over print category. Today, we're disabling DTG and apparel embroidery for our customers located in the US and Canada.

To keep your store running as smoothly as possible, we strongly encourage you to focus on categories with the fastest fulfillment times. We recommend our non-apparel products which can be fulfilled in under 4 business days as well as targeting the European market where fulfillment is speeding up, particularly for DTG products.

We'll continue posting updates as they come; thanks for your patience and for reading.

As of now, our fulfillment facilities around the country remain operative as follows:

NC: operating with some basic capacity

LA: operating with some basic capacity

MX: operating as normal (as backup)

The status regarding order fulfillment and stock:

  • Since we’re working at a reduced capacity, order fulfillment will take longer than our previous maximum of 7 business days.
  • We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently.

This is a challenging time for the entire print-on-demand industry. To both experienced HamoPride users and newcomers: thank you for being with us while we weather this storm.

April 1, 2020

We're disabling shipping to the following countries because they no longer accept incoming mail: Cayman Islands, Chad, Colombia, Cyprus, Djibouti, Ecuador, French Polynesia, Honduras, India, Kuwait, Lebanon, Madagascar, Maldives, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Panama, Peru, Philippines, South Africa, Sri Lanka, Suriname, Tunisia, Turkey, Zimbabwe.

March 26, 2020

Since we're working at a reduced capacity, US orders will see fulfillment delays. Our carriers can't guarantee Express and Overnight delivery at the moment, so we'll be temporarily disabling these shipping methods.

Warehousing operations are continuing at both facilities in NC and EU. But it's going to take us longer to fulfill orders with warehousing items and to stock extra inventory you send us. We're also temporarily disabling same-day fulfillment in both of our warehousing facilities.

March 24, 2020

On March 20, 2020, Los Angeles County announced the “Safer at Home” emergency order requiring all non-essential businesses to suspend operations until April 19. Businesses in LA have 24 hours to wind down their operations. The mayor has the right to extend or shorten the order.

This means HamoPride's fulfillment center in our LA facility will temporarily suspend production after March 20, 2020, for the duration of the order.

The situation is still unfolding, so all information is subject to change. For now, this is what you need to know:

  1. Fulfillment teams are working scheduled shifts on March 20 to fulfill as many orders as they can. 
  2. All future and remaining orders will be routed to one of our other facilities when possible.DTG, embroidery, and phone caseswill be routed to North Carolina.Cut & sew and sublimation products will be routed to Mexico and Latvia (for international orders).

We will not be able to route the following products to other branches. We have temporarily disabled them and recommend removing them from your stores:

  • Los Angeles Apparel 2332 Women's Cropped T-Shirt 
  • Sublimated Towel
  • Throw Blanket
  • All-Over Print:
    Sports bra, Drawstring bag, Fanny pack, Tote bag, Beach bag and Flip flops

We may see more out of stock scenarios as our suppliers in California will also be affected. 

Thank you for your patience. This is a difficult time for everyone and we hope this step will help end the spread of Covid-19 sooner rather than later. We'll continue posting regular updates as they come, and we remind everyone to stay safe.

 

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